Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to bespoke design, stationery, calligraphy, illustration, printing, paper goods and associated services supplied by Pink Moon Designs.By accepting a quotation, paying a booking deposit or invoice, or instructing Pink Moon Designs to begin work, you confirm that you have read and accepted these Terms & Conditions. Please read them carefully before booking. If anything is unclear, please contact us before making payment.

1. Getting Started

Every Pink Moon project begins with a quotation based on the information available at the time of enquiry.Depending on the project, we may arrange a consultation by video call, telephone, email or through your wedding or event planner.Your quotation will outline the anticipated scope of work, quantities, design fees, printing or production costs where known, and an estimated design and production timeline.To secure your project:Approve your quotation.Sign your contract and pay the €250 booking deposit.Provide your wording, quantities and design information.Complete any questionnaires or project planners supplied by Pink Moon.Provide inspiration, references or mood boards where relevant.Your design slot is only confirmed once your contract has been accepted and the €250 booking deposit has been received.Design and production dates are reserved specifically for each client. Delays in supplying information, approving proofs or making payments may therefore affect the completion date.

2. Quotes & Pricing

Quotations are prepared based on the scope, quantities, materials and production methods discussed at the time of enquiry.Unless specifically stated otherwise, an initial print estimate is generally based on standard digital printing. Specialist processes including letterpress, foil, embossing, die-cutting, duplexing, handmade finishes, specialist papers, ribbons, tassels, fabrics, wax seals or other embellishments may incur additional costs.Quotes may change where:quantities change;the agreed design scope changes;additional items are added;alternative papers, materials or print methods are requested;additional design or production work is required; orthird-party supplier prices materially change before an order has been placed.Any material change to the agreed cost will be discussed with you before the additional work or production is undertaken.Prices already paid for an agreed product or service will not be retrospectively increased.

3. Payment & Booking

A €250 booking deposit is payable upon acceptance of your contract and is required to secure your design slot.The booking deposit contributes towards the initial consultation, administration, design development and time reserved within the Pink Moon studio schedule.The remaining balance is payable in full before your stationery is sent to print or production.No artwork, stationery or other goods will be released to a printer, specialist supplier or production process until the outstanding balance has been received and cleared.Where additional items, quantities, materials or services are added during the design process, these will be reflected in the final balance.Payment methods will be detailed on your invoice.Failure to make payment by the agreed deadline may result in the print or production slot being moved and may affect the anticipated completion or delivery date.

4. Cancellation & Booking Deposits

Because Pink Moon creates work specifically for each client and reserves studio time in advance, cancellations can result in design time and production capacity that cannot reasonably be reallocated.If you cancel your project after work has begun, Pink Moon may retain the €250 booking deposit and, where applicable, charge an additional amount that reasonably reflects:design and consultation work already completed;administrative and preparation work undertaken;materials already ordered;specialist production already commissioned;supplier cancellation charges; andother non-recoverable costs incurred specifically for your project.Where payments made exceed the value of work completed and non-recoverable costs incurred, any balance properly due to you will be refunded.Once personalised goods have entered production, cancellation will generally no longer be possible.Nothing in these Terms & Conditions affects any cancellation or refund rights you may have under applicable consumer law.

5. Online & Distance Bookings

Where a consumer enters into a contract with Pink Moon online, by email or by telephone, statutory cancellation rights may apply.Certain personalised or custom-made goods are excluded from the standard cooling-off right.Different rules may apply to design or other services.If you ask Pink Moon to begin providing design services during an applicable statutory cancellation period, you may be asked to expressly confirm that you wish work to begin immediately.If you subsequently exercise a statutory right to cancel after work has begun, you may be required to pay for the portion of the service already supplied, where permitted by law.Where a service has been fully performed during the cancellation period following the appropriate request and acknowledgement, the statutory cancellation right may no longer apply.

6. Design Process

Once the booking deposit, wording and project information have been received, your project moves into design.Initial proofs will generally be supplied within approximately 3–14 days, depending on the complexity of the project and the studio schedule.Timelines given by Pink Moon are estimates unless a specific deadline has been expressly agreed in writing.Your quotation generally includes three proof rounds following the initial consultation, unless otherwise stated.Please provide amendments as one clear, consolidated set of feedback wherever possible.Additional proof rounds may incur a fee.Minor additional design work beyond the agreed scope may be charged at €60 per hour.A substantial change of concept, layout, format or overall design direction after the design has been developed may incur a redesign fee from €150, together with any additional production costs.Where a requested change materially alters the original scope, Pink Moon may issue a revised quotation and timeline before continuing.

7. Wording, Names & Client-Supplied Information

Unless copywriting has been specifically included in your quotation, Pink Moon provides a design service rather than a copywriting or proofreading service.All wording, names, dates, addresses, menu choices, table allocations, ceremony details and other information must be supplied accurately by the client, or by an authorised wedding planner or representative.Information will generally be reproduced as supplied.Where Pink Moon provides a spreadsheet, questionnaire or project planner for guest names, addresses or other personalised information, please use the requested format.The client remains responsible for checking all information, even where it has been supplied by a planner, venue or other third party.

8. Proof Approval

Every item intended for production must appear on a final proof.Please check proofs extremely carefully, including:spelling;names;dates;times;addresses;telephone numbers;website addresses;menu information;table numbers;guest names;quantities; andall other event information.Pink Moon will make reasonable efforts to identify obvious errors, but final proofreading responsibility rests with the client.Approval of a proof confirms that you are satisfied with its design, wording and information.Following final approval, you may be asked to confirm the agreed designs, quantities and production specifications in writing.Once an approved design has been sent to print or production, changes may not be possible.If a change can still be accommodated, additional design, materials, reprinting, supplier and rush costs will be charged to the client.Pink Moon cannot accept responsibility for errors that appeared on a proof and were approved by the client before production.This does not affect your statutory rights where Pink Moon has failed to supply the goods or services as agreed.

9. Production & Final Payment

Once the final proof has been approved, Pink Moon will issue or confirm the final balance for the project.The outstanding balance must be paid in full before any item is sent to print or production.Production will not commence until payment has cleared.Production times vary depending on materials, quantity and print process.As a general guide:bespoke and specialist production may require approximately 3–4 weeks following final approval and payment;simpler or pre-designed items may require approximately 1–3 weeks following final approval and payment.Complex handmade work, specialist finishing, outsourced production or large quantities may require longer.The production timeline begins only after:final artwork has been approved;quantities have been confirmed; andthe final balance has been paid in full.Client delays may result in the original production slot becoming unavailable.Where expedited production is possible, a rush fee may apply.

10. Day-of Wedding & Event Stationery

Final information for menus, place cards, seating plans, table stationery, ceremony stationery and other day-of pieces should generally be supplied 4–6 weeks before the wedding or event, unless another deadline has been agreed.Late guest-list changes can have a significant effect on production.Please ensure names, dietary information, table allocations and final quantities are correct before approval.Very late amendments may incur additional design, printing, materials, courier or rush charges and cannot always be accommodated.

11. Quantities

Please order carefully.Increasing quantities before production may result in a revised quotation.Once production has begun, additional quantities may need to be treated as a separate print run. This may result in substantially higher per-unit costs and, depending on the production method, a minimum rerun charge of €300.Exact colour, material or finish matching between separate production runs cannot always be guaranteed.We strongly recommend ordering a small number of additional pieces where appropriate, particularly for invitations, menus and personalised stationery.

12. Colour, Paper & Print Variation

Colours displayed on phones, tablets and computer monitors vary from screen to screen.A digital proof is therefore intended primarily to demonstrate layout, content and design and should not be treated as an exact colour-calibrated representation of the finished printed item.Pink Moon takes care to achieve colours that are appropriate to the approved design, but reasonable variation can occur due to:paper stock;printer calibration;ink;print process;screen settings;foil or specialist finishes; andproduction batches.Handmade, hand-finished and artisanal products may also display slight variations in colour, placement, texture, shape or finish.These natural variations are part of the character of handmade and small-batch production and are not normally considered defects.Physical samples may be requested where available and may incur a sample and postage fee.

13. Specialist & Handmade Finishes

Items incorporating hand-applied details such as calligraphy, paint, ribbon, lace, tassels, wax, fabric, deckled edges or other artisanal finishes will naturally vary slightly from piece to piece.Pink Moon will endeavour to maintain a consistent overall finish while preserving the handmade character of the work.

14. Assembly

Unless assembly has been specifically included in your quotation, stationery may be supplied ready for assembly by the client or planner.Assembly can often be added to a project if requested sufficiently early and will be quoted separately.If additional assembly is requested after printing or production has begun, availability and pricing will depend on the studio schedule.

15. Envelope Addressing & Personalisation

Guest names and postal addresses must be supplied using the format requested by Pink Moon.Personalised information will be reproduced from the supplied file.Please check spelling, capitalisation, titles, punctuation, postcodes and addresses before submission.Changes after personalisation has begun may incur additional charges.

16. Samples

Samples may be available for selected papers, print methods or pre-designed stationery.Samples are charged separately and postage may apply.Unless specifically agreed, samples will not be personalised with a client's complete wording or individual design.A sample is intended to demonstrate materials, scale, production technique and general finish. Natural production variations may occur between a sample and a subsequent full order.

17. Intellectual Property & Design Ownership

All original artwork, illustrations, calligraphy, concepts, layouts and designs created by Pink Moon remain the intellectual property and copyright of Pink Moon Designs unless copyright has been expressly transferred in writing.Purchasing stationery does not transfer ownership of the underlying artwork or design files.Unless otherwise agreed, designs are supplied for the client's personal use in connection with the event or purpose for which they were commissioned.Designs may not be:copied;recreated by another supplier;altered for reuse;resold;commercially reproduced;supplied to another designer for adaptation; orused to manufacture additional productswithout prior written permission from Pink Moon.Editable working files and source files are not included unless specifically stated in the quotation.

18. Other Designers' Work

Pink Moon respects the intellectual property and creative work of other artists and designers.Reference imagery is welcome as a way of communicating colour, mood, style or general inspiration, but Pink Moon will not knowingly reproduce or closely copy another designer's work.The purpose of a bespoke commission is to create something original for you.

19. Client-Supplied Artwork, Images & Logos

Where you supply photographs, illustrations, logos, crests, fonts, artwork or other third-party material, you confirm that you have permission to use that material for the project.Pink Moon is not responsible for copyright or licensing disputes relating to material supplied by the client or their authorised representative.

20. Photography, Portfolio & Social Media

Pink Moon may photograph completed work and use images of its designs for portfolio, website, social media, press, marketing and editorial purposes.Where professional wedding or event imagery is supplied to Pink Moon, appropriate photographer credit will be given where details are provided.If your wedding, event or commission is confidential, subject to an embargo, or you simply prefer that your stationery is not shared publicly, please let us know before production and we will respect your request.Social media tags, photographs and recommendations are always appreciated but never required.

21. Delivery, Postage & Collection

Shipping and packaging costs are calculated separately unless specifically included in the quotation.Pink Moon may use An Post, DPD or another suitable courier depending on the order.Tracking information will be supplied where available.Where Pink Moon arranges delivery, responsibility for the goods remains with Pink Moon until they are received by you or by a person nominated by you to receive them, in accordance with applicable consumer law.If an order arranged by Pink Moon is lost or damaged in transit, please contact us promptly so that we can investigate and arrange an appropriate remedy.If you independently arrange and contract your own courier or delivery provider, responsibility for that separate delivery service may rest between you and the courier.Local collection or hand delivery may be available by prior arrangement.International customers are responsible for any customs duties, taxes or import charges imposed by the destination country unless otherwise agreed.

22. Damaged or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.If something has arrived damaged, incorrect or materially different from the approved order, please contact Pink Moon promptly and provide photographs of:the affected item;the packaging; andwhere relevant, the shipping label.Reporting transit damage within 24 hours is particularly helpful when a courier claim needs to be made, but this request does not limit any statutory consumer rights that apply.Do not dispose of damaged goods or packaging until we have confirmed whether they are required for assessment or a courier claim.Where goods are faulty, damaged or not supplied as agreed, your rights under applicable consumer law remain unaffected.

23. Client Delays

Your design and production dates depend on receiving information, approvals and payments by the agreed deadlines.If these are delayed, Pink Moon cannot guarantee the original completion or delivery date.Where a project is significantly delayed by the client, Pink Moon may need to move it to the next available studio or production slot.Additional rush charges may apply if expedited work is subsequently required to meet the original event date.

24. Supplier & Production Delays

Pink Moon works with specialist printers, couriers and suppliers and will make every reasonable effort to meet agreed timelines.Occasionally circumstances outside our reasonable control may affect materials, printing, production or delivery.Where this happens, we will communicate with you and take reasonable steps to find an alternative solution.If a specific material becomes unavailable, we may suggest a comparable alternative for your approval before proceeding.

25. Cancellation by Pink Moon

In the unlikely event that Pink Moon is unable to complete your project due to serious illness, emergency or another circumstance that makes performance impossible, we will contact you as soon as reasonably possible.Where Pink Moon cancels a project, amounts paid for goods or services that have not been supplied will be refunded as required by law.Where appropriate and possible, we may also assist in transferring approved print-ready artwork or project information to another supplier.

26. Communication

Email is the preferred method for approvals, quotations, invoices and significant project decisions so that both parties have a clear written record.Where WhatsApp, telephone calls or meetings are used during the project, Pink Moon may ask that important decisions, quantities or approvals are subsequently confirmed in writing.Where a wedding planner or other representative has been authorised by the client to manage the stationery project, instructions and approvals supplied by that representative may be treated as instructions from the client.

27. Your Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or replace any statutory rights available to consumers under Irish or applicable consumer law.If any provision of these Terms & Conditions conflicts with a mandatory legal right, the mandatory legal right will apply.

28. Questions

If you have any questions about these Terms & Conditions, your quotation or the ordering process, please contact Pink Moon Designs before making payment or approving production.Pink Moon Designs
Dublin, Ireland
hello@pinkmoondesigns.ie